Current differences in how we are assisting patients

"The Practice is still open and we are here to help you as always." - Dr Amey

Due to COVID-19, there are some differences in how we are assisting our patients for Acute (new) and Chronic (longstanding) problems.

We are practicing Social Distancing and Protocols under Government Guidelines. This means that we have to limit the number of patients we have in our waiting room. As a result, we are asking people to wait in their cars until the Nurse or Doctor is ready for you.

We prefer that only you (the patient) to come into the Practice unless you need a carer to assist you.


Before coming into the Practice you will be asked some screening questions about your current health –

  • Have you Travelled outside of Australia in the past 14 days?

  • Have you had any contact with a person with confirmed as having Coronavirus (COVID 19) or a person suspected of Coronavirus?

  • Do you have a fever?

  • Do you have a sore throat?

  • Do you have a cough?

  • Do you have shortness of breath?

You will then be asked to come to the front door (which is kept locked to avoid anyone coming in who hasn’t been screened).

You will be given hand sanitiser and have your temperature checked before entering the Waiting Room.

The Practice undergoes a rigorous cleaning routine regularly throughout the day. These measures are in place to ensure your continued safety and that of our staff and doctors.

If you have a fever or have any infective symptoms then you won’t be seen inside the Practice building but your doctor can see you in your car in the Car Park beside the Practice. You may be asked to present to a Fever Clinic if more appropriate.


Chronic health problems.

It is especially important to continue to manage your chronic health problems eg. heart disease, and diabetes during this Pandemic. This means having your regular checkups as usual, even if you can’t come into the Practice. We can still provide GP Management Plans and EPC referrals. There will be some slightly different arrangements with some of this being managed over the phone - our Practice Nurse can advise how to book in for these.


If you any questions about our current procedures, call the Practice on 66627711.

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Riverside Family Practice

15 Richmond Street

Casino, NSW 2470

Phone: 02 66 627 711